Privacy Policy
How we collect, use, and protect your personal data across the Fluxion Marketing platform and website.
Effective date: January 1, 2026 · Last updated: January 1, 2026
1. Introduction
Fluxion Marketing, Inc. is committed to protecting the privacy and security of your personal data. This policy applies to all information collected through our website, our workflow automation and analytics platform, related mobile or desktop applications, and any associated services, sales, marketing, or events (collectively, the "Services").
This policy does not apply to information collected offline or through any other means, including on any other website operated by Fluxion Marketing or any third party, or to any application or content that may link to or be accessible from the Services.
2. Information we collect
Information you provide to us
- Account data — name, email address, company name, job title, and password when you register for an account.
- Billing data — billing address and payment details, processed securely by our third-party payment processors. We do not store full payment card numbers on our own servers.
- Content you submit — workflow configurations, connected data sources, messages, and any files or information you upload to the Services.
- Communications — information you provide when you contact support, respond to surveys, or submit a form on our website, including the contact form on this site.
Information collected automatically
- Usage data — pages visited, features used, click-stream data, and timestamps.
- Device data — IP address, browser type and version, operating system, device identifiers, and general location derived from IP address.
- Cookies and similar technologies — as described in our Cookie Policy.
Information from third parties
We may receive information about you from third-party services you choose to connect to Fluxion Marketing (such as CRM or productivity tools), from our business partners, and from publicly available sources.
3. How we use information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Process transactions and send related information, including confirmations and invoices;
- Send administrative information, such as updates to our terms, conditions, and policies;
- Respond to comments, questions, and requests, and provide customer service;
- Send marketing communications, where permitted, which you may opt out of at any time;
- Monitor and analyze trends, usage, and activities to improve the Services;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Fluxion Marketing and others;
- Comply with our legal and regulatory obligations.
4. Legal basis for processing (EEA/UK users)
If you are located in the European Economic Area or United Kingdom, we rely on the following legal bases to process your personal data: performance of a contract with you, our legitimate interests in operating and improving the Services (where not overridden by your rights), your consent where required, and compliance with our legal obligations.
7. Data retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Account data is generally retained for the duration of your subscription and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time as described in Section 10.
8. Data security
We implement a range of technical and organizational security measures designed to protect your personal data, including encryption in transit and at rest, access controls, regular security assessments, and employee training. Details of our broader security program are available on our Security page. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International data transfers
Fluxion Marketing is headquartered in the United States, and we may process and store your information in the United States and other countries. Where we transfer personal data from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of protection, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to ensure your data remains protected.
10. Your privacy rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal data;
- Object to or restrict certain processing of your data;
- Request a portable copy of your data in a structured, machine-readable format;
- Withdraw consent at any time, where processing is based on consent;
- Lodge a complaint with a supervisory authority in your jurisdiction.
Residents of California have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the "sale" or "sharing" of personal information (Fluxion Marketing does not sell personal information). To exercise any of these rights, contact us at privacy@fluxionmarketing.io. We will respond within the timeframe required by applicable law.
11. Children's privacy
The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Services prior to the change becoming effective. We encourage you to review this policy periodically.
13. Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team:
- Email: privacy@fluxionmarketing.io
- Mail: Fluxion Marketing, Inc., Attn: Privacy Team, 548 Market Street, Suite 62910, San Francisco, CA 94104, United States